Support for Open Door Technology’s Industry Solutions is available through several sources. Typically, clients require more support during the implementation phase and three months after going live.
After this time, the amount of support required depends on the client. Support plans are tailored to fit the individual requirements of each customer.
- Microsoft CustomerSource Website – All customers with a current software enhancement policy are able to access the Microsoft CustomerSource website and obtain help on the base Microsoft Dynamics™ NAV product.
- The Implementation Phase – Support requirements during the implementation are generally directed to one of the members of the Open Door Technology implementation team. In an emergency, questions will be directed to other Open Door staff.
- Post-implementation Support – Support calls to the office are logged in the Help Desk and forwarded to the appropriate person for resolution. Open Door has a large number of certified personnel capable of answering most questions. The severity of the incident and the support plan in place will affect the turn-around time of the answer.
- Submitting Support Incidents – Support calls may be directed to the local or toll-free telephone numbers, submitted via fax, emailed to our support email address, or to an individual. In the event of an emergency, the help desk is able to reach implementation team members.
- Online Submission of Support Incidents – The Help Desk is currently available via the Internet. Customers with current support plans submit their own incidents, check on their progress, or search a knowledge base of Microsoft Dynamics NAV and industry-related issues.
Toll-free telephone support
877.777.7764
Local support in Calgary area
403.777.2410
Fax: 403.640.2494
Email: moreinfo@opendoor.ca
Support is available Monday to Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. Open Door Technology closes for Canadian statutory holidays. Off-hours support is available with prior notice.